Returns Info

Free Italy/EU shipping on orders over €59!

We aim to deliver within 24 working hours or even quicker.

Worldwide Shipping

When you order from Kidissimo, we aim to have your order packed and shipped within 24 working hours.

Our shopping cart system will usually work out the correct postage fee for you. Occasionally the cart does get things wrong and we may contact you to offer the correct shipping fee. We will always offer the very best rates we have available.

Returns – No Problems!

If your order arrives and it’s not quite what you expected, simply send it back with your order number or a copy of your invoice within 30 days for full refund. Return postage is your own responsibility, however,  so we recommend using a tracked method. We aim to process and refund returns within 3 days of receipt.

Kidissimo Returns,
Via Dei Faggi 8
Montepulciano, SI, 53045

If you receive an item that’s faulty upon delivery then we’ll make things even easier by sending you a pre-paid label so you can send it back and get a new one as quickly as possible.